Privacy Policy

Data Collection and Processing Purposes

No email address is required to create an account; a username and password are sufficient. QaVPN therefore does not collect an email address as registration data. QaVPN processes usernames, authentication credentials and account status to identify accounts, maintain login sessions, verify plan access and protect account actions. Authentication credentials are used only for identity verification, not for analytics or content analysis.

Completing a transaction creates necessary order records, including the selected plan, amount, payment method, order status, creation and completion times, and records related to refunds or disputes. This information is used to confirm payment, activate services, verify plan entitlements, handle support requests and meet financial record-keeping obligations.

Visiting the website may generate basic technical information, such as pages viewed, browser type, device category, referring page, network address and error details. This data is used to analyze site performance, detect unusual requests and improve the user experience. It is not used to build profiles of users' browsing activity.

No-Logs Position and Connection Data

QaVPN does not record which websites users visit, store transmission content, search queries or communications, or maintain long-term connection logs that could reconstruct account-based browsing activity. The service does not use route usage records for advertising profiles or content-preference analysis.

To establish connections, calculate plan usage and troubleshoot route issues, the system may process necessary technical information such as connection times, selected routes, traffic totals, client status and error types. Traffic totals are used to enforce plan rules. Temporary diagnostic information is retained only as long as needed for troubleshooting and security response, then deleted or de-identified. This information does not include the specific content of pages users access.

Cookies and Local Storage

The website and user panel use cookies or browser local storage to preserve login status, language preferences, interface choices and necessary session identifiers. These data help pages retain the correct language after navigation and allow signed-in users to continue accessing account features. Disabling necessary storage may prevent login sessions from being maintained or require some settings to be selected again.

Analytics help us understand whether pages load correctly, how visitors reach the site and which features produce errors. Results are used mainly for overall trends and technical diagnostics. QaVPN does not use these storage technologies to read other files on a device or obtain account information unrelated to the service.

Payments and Third-Party Processing

This site supports Alipay, WeChat Pay and USDT. Payments are processed by the relevant payment service or transaction network. QaVPN receives the transaction result, amount, status and necessary identifiers needed to complete an order, but does not directly control all payment information collected by third parties in their systems.

Payment services process data under their own privacy policies, security rules and compliance requirements. Before submitting information on a payment page, users should review the explanation provided by the relevant service. QaVPN uses returned transaction information only for order confirmation, refund verification, risk handling and accounting records, not for unrelated marketing.

Data Retention, Access and Deletion

Account information is generally retained while the account is active. Order and refund records are kept as needed for transaction reconciliation, dispute handling and necessary compliance requirements; once their practical purpose ends, they are deleted, de-identified or restricted from further use. Analytics data is retained as needed for aggregated analysis, while temporary error records are cleared after troubleshooting ends.

Users can sign in to the user panel to view available account and order information. To correct account details, close an account or request deletion of eligible data, users can submit a request through a user-panel ticket. Account-control verification may be required before a request is processed. Transaction records that must be retained by law, materials related to unresolved disputes or necessary records used to prevent abuse may not be deleted at the same time as an account request. Once the reason for retention no longer applies, they will be handled under this policy.

Policy Updates and Scope

This policy applies to the marketing pages at qavpn.com, the user panel and subscription services provided by QaVPN. External payment pages and third-party websites visited by users are governed by their own rules and are outside this policy's control.

When data practices, service features or applicable requirements change, QaVPN will publish revised text on this page and update the date at the top. Changes that materially affect user rights or data uses will be described in a visible notice in the user panel. Users can review the latest version before continuing to use the service.