CONTACT / SUPPORT

Contact & Support Tickets

Submit account, subscription, payment, international connection and client issues through the user panel. Tickets keep the details together, make it easier to add required information and let you track progress in one place.

Submit a Ticket

AVAILABLE CHANNELS

Contact Channels and Use Cases

Use only the contact options clearly published on this page. No response expectation is set for unpublished channels, and they should not be used for account or subscription matters.

Available

User Panel Tickets

Best for login issues, plan status, payment results, traffic display, connections, client imports and subscription use. Keep the ticket record after submitting, and add further information to the same ticket rather than splitting one issue across multiple records.

Response expectations: Once a ticket enters the processing queue, it will be handled according to the issue's impact and the information needed for verification. Response time depends on complexity; no fixed turnaround is promised.

Open the Ticket Center
Published Status

Email

No verified contact email is currently published. Submit account, subscription, payment or connection issues through a user-panel ticket to avoid sending information to an unconfirmed address.

Response expectations: Because no public email channel is available, this channel has no email response expectation. If enabled later, follow the information published on this page.

Published Status

Telegram

No verified Telegram account or group is currently published. Do not use accounts found through search results, forwarded messages or pages outside this site for payment or account matters.

Response expectations: Because no public Telegram channel is available, this channel has no message response expectation. Submit issues directly through the Ticket Center.

TICKET CHECKLIST

Prepare the Necessary Information

The more specific the description, the easier it is to distinguish account status, client configuration and connection-environment issues. In the ticket, include the step where the issue occurred, the platform used, any message shown and the troubleshooting already attempted.

  • ✓ State whether the issue concerns your account, subscription, payment, client or connection.
  • ✓ Specify the platform: Windows, macOS, iOS, Android or Linux.
  • ✓ Keep the complete error message; cover your username, password and payment credentials before sharing screenshots.
  • ✓ For connection issues, state the selected region, the access scenario where the issue occurred and the steps to reproduce it.
  • ✓ For payment issues, provide the order status visible in the user panel and do not repeat the same operation.

SERVICE SCOPE

Verifiable Service Details

Before submitting an issue, check the service facts to avoid mistaking plan rules, platform differences or registration requirements for a fault.

90+ countries
Access 200+ routes and choose a region based on your destination.
Unlimited devices
Supports simultaneous connections across multiple supported platforms.
7 days
A 7-day no-questions-asked refund is available.
Registration requirements: No email address is required; register with a username and password. Supported payment methods include Alipay, WeChat Pay and USDT. Clients are available for Windows, macOS, iOS, Android and Linux.

CONTACT FAQ

Contact Questions

How do I submit an account issue when no public email is available?

Sign in to the user panel, open the Ticket Center, select the relevant issue type and submit your request. If you cannot complete the sign-in for now, describe the login behavior and on-screen message together once the ticket entry is available.

Can I pay through a Telegram account found in search results?

Not recommended. No verified Telegram account is currently published on this page. Complete payment and plan actions through the user panel; supported payment methods are Alipay, WeChat Pay and USDT.

What information should I provide for a connection issue?

Include the platform used, route region, specific access scenario, on-screen message and reproduction steps. If switching routes changes the behavior, add that information to the original ticket.

How long will it take to receive a ticket response?

Processing time depends on issue complexity, the completeness of the information and whether order or route status must be checked, so no fixed response time is promised. Check the original ticket for updates and add supporting materials there.

Is an email address required to register?

No email address is required; register with a username and password.